Privacy Policy

At Inverness Cleaners and Tailors, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services or interact with our website.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you use our services, contact us, or place an order. This information may include your name, phone number, email address, home or delivery address, and payment-related details.

We may also collect information related to your garments and service preferences to ensure accurate cleaning, tailoring, and delivery. This helps us provide high-quality, personalized service.

When you visit our website, we may automatically collect limited technical information such as IP address, browser type, and pages visited. This data is used only to improve website performance and user experience.

2. How We Use Your Information

We use your personal information to provide and manage our services, including cleaning, tailoring, pick-up and delivery, customer support, and order communication.

Your contact information may be used to confirm orders, notify you about service updates, delivery schedules, or respond to inquiries. We may also use your information to improve our services and ensure customer satisfaction.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Data Protection and Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. Only authorized staff have access to customer information, and they are trained to handle data responsibly.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure. However, we continuously work to maintain high security standards.